Archive for the ‘Product Recalls’ Category

Take automotive recall notices seriously

CONSUMER FORUM

By Russ Van Arsdale, executive director Northeast CONTACT

Posted April 20, 2014, at 10:35 a.m.
The next time you’re in your car, think about oncoming drivers who haven’t had their recalled vehicles repaired.

The odds are good that you’ll meet several. We’ve all heard about the General Motors recall of 2.6 million vehicles for ignition switch problems. Toyota recently recalled about 1.3 million vehicles sold in the U.S. because air bags might not inflate.

Automakers are on a pace that could total a record number of recalls in a decade. However, industry experts estimate that one-third of all recalled vehicles do not get the repairs they should. Of all vehicles on the road, one in seven may be operating with a defect that should have been remedied after a recall.

What should happen after a recall is simple. Owners take their cars to an authorized dealer, who makes needed repairs for free (the dealer is reimbursed by the manufacturer and so is eager to handle recall work). What really happens, in many cases, is that owners don’t get the work done.

If the car is under warranty, owners are more likely to have recall work performed. But some suspect dealers of looking for more things that may or may not need fixing, so they stay away.

Some consumers may figure they can simply “beat the odds” and keep driving, guessing that the chances of a recalled defect causing them a problem are minimal to nonexistent.

The people driving cars needing recall work also may not know that a recall has been issued. That’s likely if they’re the second or third owners of a vehicle.

There’s a huge resale market for used vehicles; if an owner doesn’t act on a recall notice and sells a vehicle, there’s no way for the buyer to know.

Our highly mobile society is another factor. If a car owner moves, a recall notice might not catch up to a new address. New or prospective owners have not been able to trace a single vehicle’s recall history, but that’s about to change.

Last year, the National Highway Traffic Safety Administration announced that it’s requiring manufacturers of cars, light trucks and motorcycles to create searchable databases on company websites. This will allow consumers to search by Vehicle Identification Number to see whether a recall has been issued and whether a particular vehicle has been fixed.

While some companies have already set up sites, data is supposed to be available for all vehicles by mid-August and is to be updated weekly. It will also be available on the National Highway Traffic Safety Administration’s website, www.safercar.gov.

Another problem may be in the appearance of recall notices. Some consumers may have received them in the mail and tossed them, thinking they were junk. The National Highway Traffic Safety Administration requires a red-boxed, all-caps banner stating IMPORTANT SAFETY RECALL INFORMATION, alongside National Highway Traffic Safety Administration and U.S. Department of Transportation logos.

For your safety and everyone else’s, if you receive a recall notice, act on it.

Consumer Forum is a collaboration of the Bangor Daily News and Northeast CONTACT, Maine’s all-volunteer, nonprofit consumer organization. For assistance with consumer-related issues, including consumer fraud and identity theft, or for information, write Consumer Forum, P.O. Box 486, Brewer, ME 04412, visit http://necontact.wordpress.com or email contacexdir@live.com.

Wal-Mart Recalls Dolls Due to Burn Hazard | CPSC.gov

Hazard: The circuit board in the chest of the doll can overheat, causing the surface of the doll to get hot, posing a burn hazard to the consumer.

About 174,000

Description

The My Sweet Love / My Sweet Baby electronic baby doll comes in pink floral clothing and matching knit hat. The 16 inch doll is packaged with a toy medical check-up kit including a stethoscope, feeding spoon, thermometer and syringe. The doll’s electronics cause her to babble when she gets “sick,” her cheeks turn red and she starts coughing. Using the medical kit pieces cause the symptoms to stop. “My Sweet Baby” is printed on the front of the clear plastic and cardboard packaging. The doll is identified by UPC 6-04576-16800-5 and a date code which begins with WM. The date code is printed on the stuffed article label sewn into the bottom of the doll.

Incidents/Injuries

Wal-Mart has received 12 reports of incidents, including two reports of burns or blisters to the thumb.

Remedy

Consumers should immediately take the dolls from children, remove the batteries and return the doll to any Walmart store for a full refund.

Sold exclusively at

Walmart stores nationwide from August 2012 through March 2014 for $20.

Enhanced by Zemanta

FDA issues safety communication on HeartStart automated external defibrillators from Philips Healthcare

FDA NEWS RELEASE

Media Inquiries: Jennifer Rodriguez, 301-796-8232, jennifer.rodriguez@fda.hhs.gov

Consumer Inquiries: 888-INFO-FDA

Certain HeartStart automated external defibrillator (AED) devices made by Philips Medical Systems, a division of Philips Healthcare, may be unable to deliver needed defibrillator shock in a cardiac emergency situation, the U.S. Food and Drug Administration said today in a new safety communication for users of these previously recalled devices.
The safety communication includes recommendations to better inspect and monitor the readiness of these devices, as well as steps to follow if someone must use a recalled device in an emergency situation.
“If the device indicates it has detected an error during a self-test the FDA advises users to keep recalled HeartStart AEDs in service until a replacement from Philips Healthcare or another AED manufacturer is obtained,” said Steve Silverman, director of the Office of Compliance in the FDA’s Center for Devices and Radiological Health. “Despite current manufacturing and performance problems, the FDA considers the benefits of attempting to use an AED in a cardiac arrest emergency greater than the risk of not attempting to use the defibrillator.”
These devices were manufactured and distributed between 2005 and 2012 under the names HeartStart FRx, HeartStart HS1 Home, and HeartStart HS1 OnSite. Users of the recalled devices, who may include consumers and first responders, should contact Philips Healthcare  disclaimer icon for more information.

An AED is a device that automatically analyzes the heart rhythm in victims of sudden cardiac arrest and delivers an electrical shock to restore its normal rhythm. AEDs help save lives of cardiac arrest victims when they are working properly and used correctly. Each year, nearly 300,000 Americans collapse from sudden cardiac arrest. When normal heart rhythms are not restored quickly, sudden cardiac arrest can cause death.

CPSC – L.L.Bean Recalls Boat Carts for Canoes and Kayaks

CPSC – L.L.Bean Recalls Boat Carts for Canoes and Kayaks; Plastic Wheel Rims Can Burst and Injure Users.

Recall Details: About 2,200 Units

Description:
This recall involves L.L.Bean’s Deluxe Packaway Boat Carts used to haul canoes and kayaks into or out of the water by hand. The carts have a white and blue aluminum frame with rubber tires and have two black nylon straps marked L.L.Bean. The carts weigh about seven pounds. 

Incidents/Injuries:
L.L.Bean has received two reports of the plastic wheel rims on the cart bursting, resulting in bruises to a consumer who was struck by broken, flying pieces.  No injuries were reported in the second incident.

 

Remedy:
Consumers should call L.L.Bean or go to the firm’s website for new instructions and psi stickers to put on the wheels of the cart.  Do not add air to the tires until reviewing the new instructions on the maximum inflation level or psi.

Sold exclusively at L.L.Bean stores nationwide, L.L.Bean’s catalog and online at www.llbean.com from March 2012 through June 2013 for about $100.

 

 

Check your humidifier – Sears warns of fire danger

CPSC – Sears Reannounces Recall of Kenmore Dehumidifiers Due to Additional Reports of Fires, Burn, Low Consumer Response Rate.

Low response to August, 2012 recall.

Units: About 795,000 (previously recalled in August 2012)

Seven additional reports since recall.

Consumers should stop using this product unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Recall date: July 17, 2013, Recall number: 13-238

Recall Summary

Name of product: Kenmore dehumidifiers

Hazard: The dehumidifiers can overheat, smoke, melt and catch on fire, posing fire and burn hazards to consumers.Consumer Contact:

LG Recall Fulfillment Center, toll-free at (855) 400-4641 between 8 a.m. and 7 p.m. CT Monday through Friday and between 8 a.m. and 2 p.m. CT Saturday.  Consumers also can determine whether their product has been recalled and register for the remedy at www.Kenmoredehumidifierrecall.com.

Report an Incident Involving this Product

Recall Details

Units: About 795,000 (previously recalled in August 2012)

Description
This recall involves Kenmore brand 35-, 50- and 70-pint dehumidifiers made by LG and manufactured between 2003 and 2005. The dehumidifiers are made of white plastic and are between 21 and 24 inches tall, about 15 inches wide and about 13.5 inches deep. They have a fan, humidity controls and a Kenmore logo on their top front panels. They come with front-loading water buckets. Some models include remote controls. The model number can be found on the right side of the interior of the unit once the bucket has been removed. Recalled units have the following model numbers: 35-pint (2004) - 580.54351400,    50-pint (2003) - 580.53509300, 70-pint (2003) - 580.53701300, 70-pint (2004) - 580.54701400, 70-pint (2005) - 580.54701500

 

Incidents/Injuries

Sears has received seven additional incident reports of shorting and fire associated with the dehumidifiers, including one incident with a severe burn to a consumer’s foot and three fires resulting in more than $300,000 of property damage.

Remedy

Consumers should immediately turn off and unplug the dehumidifiers and contact the Recall Fulfillment Center to receive a Sears gift card for either $75, $80, $90 or $100, which may be used at any Sears or Kmart store or at Sears.com or Kmart.com. The gift card amount will depend on the capacity and year of the dehumidifier. In lieu of a gift card, consumers may request a check for the refund amount. All consumers with recalled units will also receive a $25 coupon that may be used at Sears Department Stores or Sears.com toward the purchase of a new Kenmore dehumidifier.

Sold exclusively at
Sears and Kmart stores nationwide and Sears.com and Kmart.com from 2003 to 2009 for between $140 and $220.

Manufacturer
LG Electronics (Tianjin) Appliance Co., Ltd., of Tianjin, China

Importers
LG Electronics USA Inc. and Sears

Retailer
Sears, Roebuck and Co. and Kmart Corporation, of Hoffman Estates, Ill.

Manufactured in
China

Best Buy Battery Recall – WABI-TV

Russ Van Arsdale  and Wayne Harvey discuss Best Buy battery recall for MacBooks(video).

The Consumer Product Safety Commission (CPSC) announced a recall of replacement batteries three weeks ago for MacBook.

The problem with the batteries are the can catch fire while charging. There were 13 reports to Best Buy about batteries catching fire. One of these case resulted in the consumer getting serious burns to their leg.

Batteries involved are 5,100 ATG brand lithium-ion replacement batteries, both black and white. They are marked MC-MBOOK 13B on the label of the black battery, and MC-MBOOK 13W on the label of the white batteries.

These products were sold through bestbuy.com and partstore.com. They may also have been shipped to customers through Geek Squad Protection fulfillment at Best Buy from Sept. 2008 through June 2012.

Customers with these batteries should stop using them and contact Best Buy for a replacement Apple brand battery or a $50 best buy gift card.

For more information on this recall you can contact Best Buy by calling 1-888-737-6954 or email them at bestbuypartexchange@decisionone.com. You can also go online at bestbuy.com and click on “Product Recall” at the bottom of the page for more information.

CPSC – Strollers Recalled by Kolcraft Due to Projectile Hazard

Consumers should stop using this product unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Recall date: June 19, 2013
Recall number: 13-221

Recall Summary

Name of product:Jeep Liberty Strollers

Hazard:

The inner tube of the tire on the stroller can rupture causing the wheel rim to fracture and fly off as a projectile, posing a risk of bodily injury and property damage.

Consumer Contact:Kolcraft at (800) 453-7673 from 8 a.m. to 5 p.m. ET Monday through Friday or online at www.Kolcraft.com then click Safety Notifications for more information.

Report an Incident Involving this Product

Recall Details

Units

About 96,000 in U.S. and about 510 in Canada

Description

The recall includes Jeep Liberty branded strollers with model numbers starting with JL031, JL032, JL034, JL035 or JL036 manufactured between June 2010 and September 2011.  The model number and date of manufacture are printed on a white tag on the rear upper center of each seatback pad. The three-wheeled strollers were sold in different color fabric combinations with a metal black and silver frame including: green seat and canopy; gray seat and canopy with a teal blue stripe across the center of the canopy; orange seat and canopy with a tan stripe; tan seat and canopy with yellow stripe across the center top of the canopy; and tan seat and canopy with an orange canopy rim. “Jeep” is printed on the side of the stroller and on the front of the stroller tray. There is a plastic red toy steering wheel, ignition key and orange shift lever mounted on a yellow base attached to the stroller tray. If your stroller wheels have a gray triangle located on the rim at the valve stem then your stroller wheels are not included in this recall.

Incidents/Injuries

Kolcraft and the CPSC have received 39 reports of inner tube ruptures causing the wheel rim to fracture and fly off as a projectile. Of these, 18 included reports of injury, with 14 occurring while filling the tire with air by adult caregivers. Two children received lacerations to their chin or leg while standing near the stroller and 16 adults received abrasions, contusions and/or lacerations to their arms, legs, stomach or head/face. Two of the reports included property damage.

Remedy

Consumers should immediately stop using the product and contact the company to receive free replacement wheels. Consumers should use a manual bicycle pump to inflate stroller tires to a maximum of 30 p.s.i.  Do not use gas station air pumps to inflate stroller tires.

Sold at

Burlington Coat Factory, Sears and Toys R Us nationwide, online and at other mass market and independent juvenile specialty stores from June 2010 through June 2013 for between $150 and $180.

Importer

Kolcraft Enterprises Inc., of Chicago, Ill.

Manufactured in

China

 

Fisher-Price recall due to risk of mold exposure

Fisher-Price Recalls to Inspect Rock ‘N Play Infant Sleepers Due to Risk of Exposure to Mold.

WASHINGTON, D.C. – The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should immediately inspect this product and stop using it if mold is found. Units currently in retail stores are not included in this recall to inspect.

Name of Product: Newborn Rock ‘n Play Sleeper™

Units: About 800,000 units

Importer: Fisher-Price Inc., of East Aurora, N.Y

Hazard: Mold can develop between the removable seat cushion and the hard plastic frame of the sleeper when it remains wet/moist or is infrequently cleaned, posing a risk of exposure to mold to infants sleeping in the product. The CPSC advises that mold has been associated with respiratory illnesses and other infections. Although mold is not present at the time of purchase, mold growth can occur after use of the product.

Incidents/Injuries: Fisher-Price has received 600 reports of mold on the product. Sixteen consumers have reported that their infants have been treated for respiratory issues, coughs and hives after sleeping in the product.

Description: This recall to inspect includes all Fisher-Price Rock N’ Play infant recliner seats called sleepers. The sleeper is designed for babies up to 25 pounds and is composed of a soft plastic seat held by a metal rocking frame. The product has a removable, fabric cover that is sold in 14 patterns and color palettes.

Sold at: Mass merchandise stores nationwide and online since September 2009 for between $50 and $85. Units currently in retail stores are not affected by this recall to inspect. Only products that show signs of mold after use by consumers are included in this announcement.

Manufactured in: China

Remedy: Consumers should immediately check for mold under the removable seat cushion. Dark brown, gray or black spots can indicate the presence of mold. If mold is found, consumers should immediately stop using the product. Consumers can contact Fisher-Price for cleaning instructions or further assistance. Cleaning and care instructions can also be found at http://www.service.mattel.com or by contacting the firm.

Consumer Contact: Fisher-Price; at (800) 432-5437, from 9 a.m. to 6 p.m. ET Monday through Friday, or online at www.service.mattel.com for more information.

Baby Seats Recalled for Repair by Bumbo International Due to Fall Hazard

 

Click image to see earlier Consumer Forum column Feb 12th in the BDN

WASHINGTON, D.C. – The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Name of Product: Bumbo Baby Seats

Units: About 4 million in the U.S. Note: In October 2007, 1 million Bumbo seats were voluntarily recalled to provide additional warnings against use on raised surfaces.

Manufacturer: Bumbo International Trust, of South Africa

Hazard: Babies can maneuver out of or fall from the Bumbo seat, posing a risk of serious injuries.

Incidents/Injuries: CPSC and Bumbo International know of at least 50 incidents after the October 2007 voluntary recall in which babies fell from a Bumbo seat while it was being used on a raised surface. Nineteen of those incidents included reports of skull fractures. CPSC and Bumbo International are aware of an additional 34 post-recall reports of infants who fell out or maneuvered out of a Bumbo seat used on the floor or at an unknown elevation, resulting in injury. Two of these incidents involved reports of skull fractures, while others reported bumps, bruises and other minor injuries.

Description: The bottom of the Bumbo seat is round and flat with a diameter of about 15 inches. It is constructed of a single piece of molded foam and comes in various colors. The seat has leg holes and the seat back wraps completely around the child. On the front of the seat in raised lettering is the word “Bumbo” with the image of an elephant on top. The bottom of the seat has the following words: “Manufactured by Bumbo South Africa Material: Polyurethane World Patent No. PCT: ZA/1999/00030.” The back of the seat has several warnings and seats manufactured since 2008 have an additional label on the front of the seat warning against use on raised surfaces.

Sold by: Sears, Target, Toys R Us (including Babies R Us), USA Babies, Walmart, and various other toy and children’s stores nationwide, and various online sellers, from August 2003 through August 2012 for between $30 and $50.

Manufactured in: South Africa

Remedy: Consumers should immediately stop using the product until they order and install a free repair kit, which includes: a restraint belt with a warning label, installation instructions, safe use instructions and a new warning sticker. The belt should always be used when a child is placed in the seat. Even with the belt, the seat should never be used on any raised surface. Consumers should also immediately stop using Bumbo seat covers that interfere with the installation and use of the belt. A video demonstrating proper installation of the restraint belt and proper use of the Bumbo seat are available at http://www.recall.BumboUSA.com


Consumer Contact: Order the free repair kit by visiting www.recall.BumboUSA.com or calling (866) 898-4999 between 8 a.m. and 5 p.m. CT Monday through Thursday and between 8 a.m. and 12:30 p.m. CT on Friday. Do not return the Bumbo seat to retailers as they will not be able to provide the repair kit.

In response to the initial Consumer Forum column, Bumbo asked for clarification of information presented regarding safety straps.  On February 21 the following appeared:

In last week’s column, I made several points about the Bumbo baby seat with which its manufacturer, Bumbo International, took exception. Three clarifications should help to correct the record.

A Bumbo spokesperson wrote to say that a warning had been placed on the seat, as well as on the box and in printed instructions, before the 2007 voluntary recall; after the recall, a second warning was printed on the front of the seat. This was a reporting error.

I wrote that the Consumer Product Safety Commission (CPSC) was aware of 95 more injuries since the recall and that 50 of those happened while the seat was being used on the floor or when it was not clear where the seat was being used. Bumbo notes this statement confused incident reports with injuries. A CPSC news release says the Commission is aware of a total of 39 injuries. This was also a reporting error.

I also cited a story in USA Today about the possibility of adding a safety strap to the seat. The online version reads, “Asked why it doesn’t redesign the seat with a strap to keep kids from falling out, Bumbo International said Thursday that a safety strap would give parents a ‘false sense of security.’” Bumbo’s spokeswoman wrote to me that “the company has not said that a safety strap ‘would’ give a false sense of security but rather is concerned that any safety device could give the impress (sic) that the seat is safe for uses for which it is not designed,” namely, that it not be used above floor level.

The Bumbo spokeswoman also provided a copy of its statement to USA Today, which concluded, “The safety and health of all children who use the Bumbo seat is the company’s foremost priority.”

Sears Recalls Kenmore® Dehumidifiers Due to Fire and Burn Hazards

 

WASHINGTON, D.C. – The U.S. Consumer Product Safety Commission, in cooperation with the firms named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Name of Product: Kenmore Dehumidifiers

Units: About 795,000

Retailer: Sears, Roebuck and Co. and Kmart Corporation, of Hoffman Estates, Ill.

Manufacturer: LG Electronics (Tianjin) Appliance Co., Ltd., of Tianjin, China

Hazard: The dehumidifiers can overheat, smoke, melt and catch on fire, posing fire and burn hazards to consumers.

Incidents/Injuries: The firm has received 107 reports of incidents, with more than $7 million in property damage and three reports of smoke inhalation injuries.

Description: This recall involves 35-, 50- and 70-pint dehumidifiers with a Kenmore logo on the front top of the unit, manufactured between 2003 and 2005. The dehumidifiers are made of white plastic and are between 21 and 24 inches tall, about 15 inches wide and about 13.5 inches in depth. They have fan and humidity controls on their top front panels and some models include remote controls. They come with front-loading water buckets. The model number can be found on the right side of the interior of the unit once the bucket has been removed. Recalled units have the following model numbers:

35-pint (2004) - 580.54351400
50-pint (2003) - 580.53509300
70-pint (2003) - 580.53701300
70-pint (2004) - 580.54701400
70-pint (2005) - 580.54701500

Sold Exclusively at: Sears and Kmart stores nationwide and Sears.com and Kmart.com from 2003 to 2009 for between $140 and $220.

Manufactured in: China

Remedy: Consumers should immediately turn off and unplug the dehumidifiers and contact the firm to receive a Sears gift card for either $75, $80, $90 or $100, which may be used at any Sears or Kmart store or at Sears.com or Kmart.com. The gift card amount will depend on the capacity and year of the dehumidifier. In lieu of a gift card, consumers may request a check for the refund amount. All consumers with recalled units will also receive a $25 coupon that may be used at Sears Department Stores or Sears.com toward the purchase of a new Kenmore dehumidifier.

Consumer Contact: For additional information, contact the Recall Fulfillment Center toll-free at (855) 400-4641 between 8 a.m. and 7 p.m. CT Monday through Friday and between 8 a.m. and 2 p.m. CT Saturday, or visit www.Kenmoredehumidifierrecall.com

 

Follow

Get every new post delivered to your Inbox.

Join 60 other followers

%d bloggers like this: