Federal Department of Transportation Launches New Site

Aviation Consumer Protection and Enforcement Site

From Department of Transportation January 14th press release:

“This updated web site is part of our ongoing effort to improve resources for consumers and ensure that airline passengers are treated fairly when they fly,” U.S. Transportation Secretary Ray LaHood said.  “We want to make it as easy as possible for consumers to find the information they need to make their air travel experience as smooth and hassle-free as possible.”

The improved site contains useful information about the Department’s complaint handling system for consumers who experience air travel service problems, including a web form that consumers can use to file a complaint with DOT about airline service.

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