Pre-Order the Free 2010 Consumer Action Handbook

Get valuable information by ordering the 2010 Consumer Action Handbook.

This publication offers advice to make you a smart shopper and protect yourself from identity fraud.  Northeast CONTACT has relied on these guides for many years.  Every edition brings new information:

When filing a complaint, keep these things in mind:

  • Remain calm. The person who can help didn’t cause the problem.
  • Don’t use an angry, threatening or sarcastic tone.
  • State exactly what you want done about the problem.
  • Document each step, and keep copies.
  • Start with the seller first. You can resolve many problems by calling a company’s toll free number. Even on the phone, you should know the details of the complaint. You can use the sample letter below to jot down a few notes before you call. If necessary, ask to speak to a manager.
  • If that doesn’t work, send a letter or e-mail to the manufacturer’s national headquarters or consumer affairs office. Some experts suggest that a letter is the most effective method for contacting a company. If e-mails and phone calls don’t work, try the old fashioned way.
  • If the problem still isn’t resolved, try your local consumer protection agency, Better Business Bureau or other helpful organization.
  • If all else fails, consider filing a small claims suit or hiring an attorney.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: