TicketMaster must refund buyers for ‘bait and switch’ | The Portland Press Herald / Maine Sunday Telegram

TicketMaster must refund buyers for ‘bait and switch’ | The Portland Press Herald / Maine Sunday Telegram.

The FTC launched an investigation into Ticketmaster’s practices last year after Springsteen fans who tried to buy tickets for concerts in May and June encountered a ”no tickets found” message on Ticketmaster’s Web site. The investigation found that even though face-value tickets were still available in many cases, customers were redirected to Ticketmaster’s TicketsNow.com resale site to buy tickets that were in some cases two, three or even four times face value.

According to the FTC complaint, filed in U.S. District court in Illinois, TicketsNow charged a markup of 2 percent to 8 percent, as well as a 15 percent fee, on the Springsteen tickets.

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