Maine Bureau of Insurance Obtains More Than $2.5 Million in Recoveries for Consumers in 2011

State Agency Handled Almost 9,000 Inquiries and 900 Complaint Cases Last Year


GARDINER – Superintendent Eric Cioppa announced Monday that the Bureau of Insurance recovered more than $2.5 million for Maine insurance consumers in 2011.  Nearly $1.7 million was recovered for consumers by the Bureau’s Property and Casualty Division, and more than $818,000 was recovered for consumers by the Consumer Health Care Division. 

“An important part of the mission of the Bureau of Insurance is assisting insurance consumers, including individuals and businesses,” said Superintendent Cioppa.  “This can involve answering questions and providing information, or conducting investigations when a violation of Maine insurance law has been alleged. Most insurers operating in our State pay claims properly and quickly, but when individuals or business owners contact the Bureau because of a dispute with an insurance company or agent, the Bureau can often provide assistance.”

Cioppa said the Bureau fielded almost 9,000 inquiries and nearly 900 complaints during 2011:  the Property and Casualty Division handled 4,901 inquiries and 383 complaints, and the Consumer Health Care Division received 4,044 inquiries and 505 complaints. 

Consumers with questions about insurance matters can obtain information and assistance from the Bureau of Insurance by visiting the agency’s website ( or by calling toll-free 1-800-300-5000.

The Bureau of Insurance is part of the Department of Professional and Financial Regulation, which encourages sound ethical business practices through regulation of insurers, financial institutions, creditors, investment providers, and numerous professions and occupations for the purpose of protecting the citizens of Maine.  Consumers can reach the Bureau through its website at;  by calling 800-300-5000 in state;  or by writing to Bureau of Insurance, 34 State House Station, Augusta, ME  04333.





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