Robocall Scams Push Medical Alert Systems – Federal Trade Commission

July 18, 2013

by Bridget Small
Consumer Education Specialist, FTC

The latest in unwelcome, illegal, prerecorded sales calls are from scammers pitching a safety alert system for older adults.

The callers spoof a phone number so it looks like a local call on caller ID. If you pick up, you’ll hear a message saying you’re eligible for an alert system, or system upgrade, or that someone bought a system for you. The message asks you to “press one” on your phone to talk to a live operator, who will quickly ask for a bank account, credit card, or Medicare number, and maybe an address, to “expedite shipping and handling.”

The best response? Don’t press a number, and don’t speak to a live operator. People who gave their information have seen monthly charges of $35 and up for that “free” system. If you get a call with a recorded sales message and you haven’t given the company your written permission to call, the call is illegal. Since the call itself is illegal, you can bet the offer is a scam. If you gave information to one of these callers, check your account statements. If you find unexpected charges, ask your bank or credit card company to remove them. Finally, contact the FTC online or at 1-888-382-1222 to report your experience.

Hang Up on Robocalls

Earlier Consumer Forum column posted June 2, 1013 Seniors should be wary of Medical Alert Scam

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