Renting a car can be more dangerous than you think

CONSUMER FORUM

Posted April 04, 2016, at 10:31 a.m.

When renting a car, savvy consumers start the vehicle and let the air conditioning run while they check it over. Even if you’re planning a spring vacation in a normally cool place, it’s worth knowing at the outset that the AC works if you need it.

That’s just one part of a thorough inspection you should give that vehicle before renting. An unnoticed dent or ding at the outset might be found upon return, and you could be charged for damage you did not do.

Other things to do before you rent include the following:

— Have all ID with you, including your driver’s license and the credit card you used to reserve the vehicle.

— Read the credit card documentation to see if it includes insurance. If in doubt, pay for the additional insurance — instead of risking a whopping bill if you’re in a crash.

— Read the fine print. Tracking devices can prove you were speeding, incurred fees for driving out of state or exceeded mileage limits.

— Check that the keys open the trunk — and gas cap, if it’s the locking kind. Make sure there’s a jack, spare tire and lug wrench. Adjust all the mirrors and ask for another vehicle if a mirror is missing.

— Look for bugs, mud or debris on the windshield. If you find any, check under the seats for crawling things. You don’t want to share your ride with bugs.

Most consumer advocates advise against renting at an airport. You’ll generally pay higher rates than at nearby rental sites. If you’re just married and under age 25, make sure you can rent legally; otherwise you might spend your honeymoon at your destination airport.

Insurance coverage can be complicated and costly. Options at the rental counter could add up to more than $40 per day, equal to or greater than the cost of the rental itself.

Know what you have for coverage. Angie’s List found in a poll that 22 percent of respondents did not know if their auto insurance or credit card provided liability and collision coverage on a rental car.

Ask about a collision damage waiver, sometimes called a loss damage waiver. It holds the renter harmless if a rental vehicle is damaged or stolen. In most cases, the waiver will pay for the time the vehicle is out of service while it’s being repaired. The waiver will likely not apply if the damage was because of gross negligence, as in drunken driving.

Consumer Reports had some tips a couple of years back at consumerreports.org/cro/magazine/2014/01/how-to-save-on-car-rentals/index.htm.

In summary, Consumer Reports recommended shopping early, shopping around and declining the “extras.” All consumer advocates agree you should pay for your rental by credit card, in case you need to dispute something. And return the car full of gas or you’ll likely pay high prices to have the rental agency fill the tank.

We’ve written before about recalls, and the rental industry is dealing with a new law requiring that rental cars be taken out of service after receiving a recall notice. The law takes effect June 1 and applies to fleets larger than 35 vehicles.

The National Highway Traffic Safety Administration lets you search recalls by vehicle identification number, or VIN, at safercar.gov.

Visit the Consumer Affairs website at consumeraffairs.com/travel/car_rental.html for comparisons of 10 rental companies, including customer reviews.

Consumer Forum is a collaboration of the Bangor Daily News and Northeast CONTACT, Maine’s all-volunteer, nonprofit consumer organization. For assistance with consumer-related issues, including consumer fraud and identity theft, or for information, write Consumer Forum, P.O. Box 486, Brewer, ME 04412, visit https://necontact.wordpress.com or email contacexdir@live.com.

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