What happens when the feds issue a product recall order

CONSUMER FORUM

Posted Oct. 24, 2016, at 9:02 a.m.

A recent column dealt with the Consumer Product Safety Commission’s settlement with Best Buy after the retailer sold goods that had been recalled.

Northeast CONTACT asked attorney Regan A. Sweeney of Portland, a former trial attorney with CPSC, for some insights into the agency’s actions:

NEC: Does CPSC have a standard procedure when negotiating recalls, or is each case unique?

Sweeney: Your question raises a good point, which is that 99.9 percent of CPSC’s recalls are negotiated with the companies and are voluntary; they are not unilaterally decided by CPSC or forced on the companies. The procedure’s generally the same: the CPSC gets incident reports for a product, evaluates the hazard, opens an investigation, and where it finds a substantial hazard, it negotiates with the company for a recall. Because products are unique, recalls are tailored to the product, the hazard and the remedy being addressed.

NEC: In the Best Buy case, the sale of recalled products went on for some time. Why couldn’t CPSC act more quickly to stop those sales?

Sweeney: Because civil penalty cases are negotiated confidentially between the company and the CPSC, we’ll likely never know the details of the case. The settlement agreement tends to indicate that there were a very small number of recalled products that were similar to non-recalled products currently for sale, and a few were sold to consumers due to poor record-keeping and product tracking on Best Buy’s part. The settlement agreement is intentionally short on details, so we’ll never know what the CPSC knew when.

NEC: What about consumer products made overseas?

Sweeney: Federal laws require that a U.S.-based entity be responsible for imported products and for any recall, if necessary. Internet sales create a wrinkle in this, as they’re not considered sales in the U.S. Products purchased online directly from a foreign manufacturer or distributor wouldn’t be covered by CPSC’s laws, so consumers should always buy from a reputable, U.S. based distributor or retailer whenever possible.

NEC: How can consumers be sure they’re not buying recalled items at yard sales or flea markets?

Sweeney: CPSC maintains a database of all recalls announced, sortable by product type, brand, etc., but there’s currently no efficient way of checking that list short of running searches and looking through the listings. When shopping at places like that, use a smartphone to take a picture of the product and do an internet search for the product name and/or model number. Search CPSC’s site, www.saferproducts.gov, for the same things.

Even then, here’s a short list of products you should never buy used at a yard sale or flea market:

— Cribs. Federal crib standards and laws changed drastically in 2011, adding a lot of new safety requirements and making it illegal to resell any crib made before then. More importantly, a crib in a yard sale may not have been properly assembled, may have been subject to abuse that caused damage you can’t see, may have been fixed with unsafe homemade repairs, or have other potential problems. Using a replacement mattress in an old crib can create entrapment and asphyxiation hazards.

— Car Seats. It may be impossible to tell by sight if it’s already been in a car crash, thereby significantly reducing its ability to absorb another impact. Many are designed to work only with specific components and parts from that manufacturer; trying to pair it with other parts may render it unsafe.

— Soft Plastic Child Care Articles and Toys. CPSC’s rules over the years have evolved to prohibit certain plastic compounds — phthalates in particular — as they can migrate from the material to a child. These are relatively new rules and testing for these components is complex, not something recognizable by eye or touch, so steer clear of these items as they may not meet the new requirements.

Sweeney says companies that agree to a recall are required to have a website and a toll-free U.S. number for consumers to call to get the recall remedy and usually have to make the remedy available indefinitely. People who can’t get through on a toll-free number, don’t get a response from the website, or can’t readily get the remedy should visit CPSC online at www.cpsc.gov or call 800-638-2772.

Consumer Forum is a collaboration of the Bangor Daily News and Northeast CONTACT, Maine’s all-volunteer, nonprofit consumer organization. For assistance with consumer-related issues, including consumer fraud and identity theft, or for information, write Consumer Forum, P.O. Box 486, Brewer, ME 04412, visit https://necontact.wordpress.com or email contacexdir@live.com.

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One response to this post.

  1. […] Originally posted by necontact in Consumer Forum, Consumer Product Safety Commission, Education. Tagged: CPSC, Product Recalls, settlement agreements. Leave a Comment […]

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