Buying a used car is one of the most stressful purchases a consumer can make. Here are some suggestions intended to ease the tension.
Check first with an established dealer. Maine’s used car dealers are bonded. Their vehicles must have valid inspection stickers, and sales include “clear” titles with no encumbrances. Shady Sales in Anywhere, Maine, might save you a few dollars, but there could be big headaches that follow.
Consumers can check with the attorney general’s office to see if dealers they’re considering have large numbers of complaints against them. Another source of information is the Bureau of Motor Vehicles in the secretary of state’s office.
Mark Silk is chief detective at the bureau. He recommends consumers deal with known dealers, because “there are so many more protections” than dealing online or through private sales.
He suggests asking to see the title to the vehicle. It should indicate its prior use — taxi, fleet vehicle, police, etc. The title also might show some “red flags,” such as having been rebuilt after a crash.
The title also should show the odometer reading when the prior owner stopped driving it. If the odometer has been replaced, it must read either zero — with accompanying door sticker stating that fact — or the same mileage as the odometer that it replaced.
Silk also urges car shoppers to look closely at any used car, for the following signs of trouble:
— Watermarks in the engine compartment.
— Rust or flaking on the undercarriage.
— Stiff wiring under the dash.
— Mud, sediment or sand in door panels.
All of the above might be signs that the car is flood-damaged. If your nose is keen, you can likely smell trouble before you buy. In any case, have a trusted mechanic check out a car before you sign a sales agreement.
Mark also reminds buyers that there is nothing in Maine law that requires a dealer to charge a document fee. While those fees can run into hundreds of dollars, charging them is up to the dealer. If they are charged, they must be conspicuously posted.
Note to readers
A few parting words are in order, as this is the last column I’ll be writing for Consumer Forum. Since its founding in 1972, a lot has changed for Northeast CONTACT (originally named C.O.M.B.A.T., for Consumers of Maine Bringing Action Together). At its peak, our all-volunteer group helped walk-ins in need of mediation or other assistance; our assistance saw the return of thousands of dollars to wronged consumers. We counseled consumers on all manner of marketplace issues, spoke at meetings and took action when it needed to be taken.
As the information era came of age, demand for our services tapered off. Soaring oil prices forced the sale of our building eight years ago, and the volunteers who were the heart and soul of Northeast CONTACT found other ways to do good work.
Now, Jane and I are also finding a new avenue, one that we hope will assist consumers. Our hearty thanks go to those many volunteers I mentioned. We plan to continue our blog, https://necontact.wordpress.com. We’ll post news about scams, recalls and items we hope will be helpful; you can search the site for past columns. There will still be links to government and nonprofit agencies with resources beyond our means.
Finally, our thanks go to the people at the Bangor Daily News who’ve offered support, encouragement and the space for this column. And to those of you who have had kind words about the work we’ve done, you will remain in our thoughts.