Archive for the ‘Press Releases’ Category

FTC Launches New Resource for Identity Theft Victims

IdentityTheft.gov Helps People Report and Recover from Identity Theft

FOR YOUR INFORMATION

May 14, 2015

The Federal Trade Commission has launched IdentityTheft.gov, a new resource that makes it easier for identity theft victims to report and recover from identity theft. A Spanish version of the site is also available at RobodeIdentidad.gov.

The new website provides an interactive checklist that walks people through the recovery process and helps them understand which recovery steps should be taken upon learning their identity has been stolen. It also provides sample letters and other helpful resources.

In addition, the site offers specialized tips for specific forms of identity theft, including tax-related and medical identity theft. The site also has advice for people who have been notified that their personal information was exposed in a data breach.

Identity theft has been the top consumer complaint reported to the FTC for the past 15 years, and in 2014, the Commission received more than 330,000 complaints from consumers who were victims of identity theft.

The Federal Trade Commission works for consumers to prevent fraudulent, deceptive, and unfair business practices and to provide information to help spot, stop, and avoid them. To file a complaint in English or Spanish, visit the FTC’s online Complaint Assistant or call 1-877-FTC-HELP (1-877-382-4357). The FTC enters complaints into Consumer Sentinel, a secure, online database available to more than 2,000 civil and criminal law enforcement agencies in the U.S. and abroad. The FTC’s website provides free information on a variety of consumer topics. Like the FTC on Facebook(link is external), follow us on Twitter(link is external), and subscribe to press releases for the latest FTC news and resources.

State Electricians’ Board Issues Warning about Former Master Electrician and Offers Free Inspections

Press Release
April 8, 2015
Professional and Financial Regulation

The Electricians’ Examining Board within the Maine Department of Professional and Financial Regulation announced that it has found former master electrician Craig Shores of Waterville in violation of statutes prohibiting unlicensed practice. He was also found to have committed permit violations and National Electric Code violations. Mr. Shores is required to pay $8,250 in penalties in the Decision and Order finalized March 20, 2015. Additionally, from a 2009 disciplinary order, he is required to pay a $6,500 penalty and $1,405 in hearing costs.

As outlined in the attached March 20, 2015 Decision and Order, the Board found that Mr. Shores, with a previously expired and suspended license, has continued to engage in dangerous wiring practices that present a threat to public safety and property. After notice and in Mr. Shore’s absence, the Board suspended his right to renew his expired master electrician license indefinitely.

The Board is concerned about potential ongoing, dangerous electrical installations being performed by Mr. Shores and encourages anyone who has had a recent electrical installation performed by Mr. Shores to contact the Board by calling (207) 624-8519. The Board is offering an inspection by a State of Maine Electrical Inspector to any home or business owner who has utilized the services of Mr. Shores.

 

Document prep offer isn’t illegal, but it’s still a scam

CONSUMER FORUM

By Russ Van Arsdale, executive director Northeast CONTACT
Posted March 08, 2015, at 7:29 a.m.

Click image to read “alert to corporations and non-profits”

When people rip off businesses, all consumers end up paying. That’s a key reason why consumer advocates pay attention to alerts such as the one issued last week by Maine Secretary of State Matthew Dunlap.

The secretary of state’s office includes the Division of Corporations within the Bureau of Corporations, Elections and Commissions (CEC). Maine corporations have to file reports every year. Those reports may be filed online at icrs.informe.org/nei-sos-icrs/ICRS. It is important to note that the bureau does not mail out paper forms for this purpose.

However, some business owners have reported receiving official-looking documents in the mail from something called the Maine Council for Corporations. The document looks something like the CEC’s annual report form. However, it is nothing that’s authorized by the CEC, and filling it out does not meet that office’s reporting requirements.

The letter is a solicitation, offering to draw up “corporate consent records in lieu of meeting minutes” for a fee of $125. Although the letter states correctly that Maine Council for Corporations is not a government body, some business people have mistaken the form in the mailing for a government document.

If this sounds familiar, it’s because the secretary of state issued a similar advisory last year. Mailings from a “Corporate Records Service” came from the same address (126 Western Avenue #338, Augusta, ME) and contained a similar offer. After learning of a mailing in April 2013, state officials sent emails to thousands of business owners, warning of the questionable offer.

Complaints about the misleading nature of the mailings elicit indifferent responses. The company told the Better Business Bureau, “Our order form does clearly state in bold print, we are NOT a government agency and that we do not have a contract with the government to provide our service.”

Indiana, Iowa and Wisconsin have all had legal tangles with the owners of Corporate Records Service. The settlement in Indiana included an order to mail refunds to businesses that had paid for the company’s services; other settlements involved fines.

The principals in the company also operate The Mandatory Poster Agency, which offers for sale a copy of employer laws and regulations on a laminated wall poster. Experience suggests that, almost as soon as such a poster is delivered, regulations are updated or revised; the posters are available for free anyway (www.maine.gov/labor/posters/index.html).

Dunlap said of the Maine Council for Corporations offer, “There’s nothing illegal about this … but we don’t require these documents.” Dunlap said charging $125 to prepare unnecessary paperwork is “very much like a carnival scam.”

Maine corporations are required to make annual reports to the secretary of state’s Division of Corporations by June 1. Dunlap urges business owners with questions to call that office at 624-7752.

Consumer Forum is a collaboration of the Bangor Daily News and Northeast CONTACT, Maine’s all-volunteer, nonprofit consumer organization. For assistance with consumer-related issues, including consumer fraud and identity theft, or for information, write Consumer Forum, P.O. Box 486, Brewer, ME 04412, visit https://necontact.wordpress.com or email contacexdir@live.com.

State Says Consumer Laws Protect Against Risks Posed by Anthem Data Breach

FOR IMMEDIATE RELEASE:  FEBRUARY 5, 2015
Contact: Doug Dunbar, 207-624-8525

GARDINER — Governor Paul LePage joined officials at Maine’s Department of Professional and Financial Regulation to reassure consumers that state and federal laws will help protect them from losses due to file breaches containing personal identifying information, such as the one disclosed this week by Anthem.

The Anthem breach exposed the personal identifying information of an estimated 80 million current and former members nationally.  According to the company, information accessed included names, dates of birth, medical IDs, Social Security numbers, employment information including income data, street addresses and e-mail addresses.

“Although it’s unknown whether Maine consumers will be impacted by the Anthem data breach, I encourage people to closely monitor medical and financial records for evidence of identity theft,” Governor LePage said. “State and federal laws protect consumers from the effects of identity theft. The staff at Maine’s Department of Professional and Financial Regulation is available to provide specific information.”

The Department’s Bureau of Insurance has been in communication with Anthem’s South Portland office.  Anthem will directly contact affected individuals by mail and offer free credit monitoring and identity theft protection.  The services are expected to be available in two weeks, for a period of one year, and will be retroactive to January 27, 2015.

Anthem established a dedicated website (www.anthemfacts.com) and toll-free number (877-263-7995) to answer current and former members’ questions about the breach.

The Department’s Bureau of Consumer Credit Protection and Bureau of Financial Institutions provided the following information and suggestions:

— State law requires notification to affected consumers.  Those consumers should receive a letter from Anthem within two weeks.

— The letter will offer free credit monitoring services for a year, with instructions on how to activate those services.

— Consumers can also check their own credit reports without charge once each year at the website www.AnnualCreditReport.com.  If consumers notice any evidence that their identity has been stolen, they can obtain additional reports at no charge.

— Consumers can place a fraud alert on their credit reports, or for a small fee they can “freeze” access to their reports, blocking the opening of any new accounts.  If a consumer experiences identity theft, the credit reporting agencies must freeze and unfreeze their accounts at no charge.

— Consumers are not responsible for paying charges incurred by an identity thief.  Likewise, consumers are not responsible for charges or debits made by someone else on their credit or debit card.  Upon first noticing evidence of unauthorized charges or withdrawals, consumers should immediately call, then write, the financial institution that issued their card.

— State officials recommend that if a consumer discovers evidence of identity theft, the consumer should file a police report with their local law enforcement agency, and retain a copy of the report.  Maine law (10 MRS sec. 1350-B) requires that a law enforcement agency near a consumer’s home or work place must accept information about a crime of identity theft, and produce a report.  The report is helpful if a consumer must later demonstrate that proper steps have been taken to establish the crime.

— Consumers should be vigilant in order to notice any evidence of identity theft or unauthorized charges.  This includes careful reviews of online or paper credit card and bank statements, unexplained statements of accounts not opened by the consumer, and collection calls or letters on debts not owed by the consumer.

Individuals with questions or concerns regarding consumer financial protection issues can call the Bureau of Consumer Credit Protection at 1-800-332-8529 or the Bureau of Financial Institutions at 1-800-965-5235.  Those with questions or concerns about health insurance matters can call the Bureau of Insurance at 1-800-300-5000.

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Consumer Advisory: Vehicle Owners with Defective Airbags Urged to Take Immediate Action

Monday, October 20, 2014
Contact: Karen Aldana, 202-366-9550, Public.Affairs@dot.gov

WASHINGTON, D.C. – The National Highway Traffic Safety Administration urges owners of certain Toyota, Honda, Mazda, BMW, Nissan, and General Motors vehicles to act immediately on recall notices to replace defective Takata airbags. The message comes with urgency, especially for owners of vehicles affected by the regional recalls in the following areas: Florida, Puerto Rico, Guam, Saipan, American Samoa, Virgin Islands and Hawaii.

Consumers that are uncertain whether their vehicle is impacted by the Takata recalls, or any other recall, can check on www.safercar.gov/vinlookup. On the site, consumers can search by their vehicle identification number (VIN) to confirm whether their individual vehicle has an open recall that needs to be addressed. In addition, consumers can sign-up for NHTSA recall alerts, which go out before recall letters are mailed by the manufacturers to the affected owners.

Affected Vehicles, by Manufacturer, Impacted by CY 2013 and 2014 Recalls Involving Takata Airbags

Toyota: 778,177 total number of potentially affected vehicles
2002 – 2004 Lexus SC
2003 – 2004 Toyota Corolla
2003 – 2004 Toyota Corolla Matrix
2002 – 2004 Toyota Sequoia
2003 – 2004 Toyota Tundra
2003 – 2004 Pontiac Vibe

Honda: 2,803,214 total number of potentially affected vehicles
2001 – 2007 Honda Accord (4 cyl)
2001 – 2002 Honda Accord (6 cyl)
2001 – 2005 Honda Civic
2002 – 2006 Honda CR-V
2003 – 2011 Honda Element
2002 – 2004 Honda Odyssey
2003 – 2007 Honda Pilot
2006 – Honda Ridgeline
2003 – 2006 Acura MDX
2002 – 2003 Acura TL/CL

Nissan: 437,712 total number of potentially affected vehicles
2001 – 2003 Nissan Maxima
2001 – 2003 Nissan Pathfinder
2002 – 2003 Nissan Sentra
2001 – 2003 Infiniti I30/I35
2002 – 2003 Infiniti QX4
2003 – Infiniti FX

Mazda: 18,050 total number of potentially affected vehicles
2003 – 2004 Mazda6
2004 – Mazda RX-8

BMW: 573,935 total number of potentially affected vehicles
2000 – 2005 3 Series Sedan
2000 – 2006 3 Series Coupe
2000 – 2005 3 Series Sports Wagon
2000 – 2006 3 Series Convertible
2001 – 2006 M3 Coupe
2001 – 2006 M3 Convertible

General Motors: 133,221 total number potentially affected vehicles
2002 – 2003 Buick LeSabre
2002 – 2003 Buick Rendezvous
2002 – 2003 Cadillac DeVille
2002 – 2003 Chevrolet Trailblazer
2002 – 2003 Chevrolet Impala
2002 – 2003 Chevrolet Monte Carlo
2002 – 2003 Chevrolet Venture
2002 – 2003 GMC Envoy
2002 – 2003 GMC Envoy XL
2002 – 2003 Oldsmobile Aurora
2002 – 2003 Oldsmobile Bravada
2002 – 2003 Oldsmobile Silhouette
2002 – 2003 Pontiac Bonneville
2002 – 2003 Pontiac Montana

 

Change in electric rates could prove shocking! Maine’s Public Advocate warns consumers

PRESS RELEASE: Maine Office of Public Advocate Warns North American Power Customers to Get Off Variable Rates (9/23/14)

The Maine Office of the Public Advocate is warning customers of North American Power that their fixed rate contracts for electricity have expired, or will soon expire, and they should act now to avoid paying hundreds of dollars in excess electricity costs this winter.

Earlier this year, North American Power sent a direct mail solicitation to residential electricity customers across the state, offering a 6-month fixed rate for electricity at a favorable price. Thousands of Central Maine Power and Emera Maine customers signed up for these offers, which have now ended or are about to end.

When the fixed rate term expires, customers are automatically rolled over to a variable rate, where the price changes each month based on wholesale market prices. Last winter, some variable rates went as high as 25 cents per kWh, or nearly four times the standard offer price, costing some customers hundreds of dollars in excess costs. The Office expects to see similar variable rate pricing, or worse, this winter.

“North American Power is supposed to let customers know their contract is expiring, but we know some customers haven’t gotten notice, and we’re concerned that those who have received notice may not understand the potential costs of switching to a variable rate.” said Public Advocate Tim Schneider. “Missing that single piece of mail could cost a customer hundreds of dollars this winter.”

 

CFA Petitions the FCC to block the Comcast-Time Warner merger

Consumer Federation of America believes “Online Video Competition is the Last and Only Hope to Break the Stranglehold of Cable.”

Information posted in press release:

Washington, DC (August 25, 2014) – The Consumer Federation of America (CFA) and its member groups today filed a petition calling on the Federal Communications Commission (FCC) to block Comcast’s acquisition of Time Warner Cable and the swap of additional systems with Charter Communications.  The petition shows that the Comcast-Time Warner merger poses a much greater threat to competition, consumers and the public interest than the Comcast-NBCU merger, which has not benefited the public.

“The inevitable result of this merger will be higher prices, worse service, and less innovation,” Mark Cooper, CFA’s director of research said. “Just four years ago the FCC and the Department of Justice (DOJ) found that Comcast has market power, as the nation’s largest buyer of professional video content and the largest provider of both multichannel video programming and broadband Internet access service.

“The acquisition of Time Warner would increase Comcast’s market power by at least 50% and create a Goliath that would tower over the industry.  Comcast would be:

  • 1.5 times as large as the next largest multichannel video program distributor (MVPD),
  • 2 times as large as the next largest Internet access service provider,
  • 3 times as large as the next largest service provider with the capacity to deliver an integrated bundle of video and broadband,
  • the dominant cable and broadband operator in 24 of the nation’s largest 25 video markets, including the addition of the most important media markets, New York and Los Angeles.”
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