Posts Tagged ‘imposter scams’

Avoiding tech support scams — Federal Trade Commission advice

Callers impersonate legitimate technical support companies to fool computer users into handing over their personal information or sending money.

 

PRESS RELEASE

You’re working on your computer when, suddenly, a message pops up on the screen: “Virus detected! Call now for a free security scan and to repair your device.” That’s a tech support scam. Don’t call, text, or email. Legit tech support companies don’t operate that way.

Scammers pose as big-name companies and use pop-up messages, fake websites, and phone calls to trick you into thinking your computer has an urgent problem. Their plan is to get your money by selling you worthless software, enrolling you in fake programs, or getting you to pay for useless tech support. The scammers urge you to call a toll-free number immediately, threatening that you may lose personal data if you don’t.

When you call, the scammer might ask you to give them remote access, pretend to run a diagnostic test, or tell you they’ve found a virus or other security issue. They try to sell you a security subscription or other “services” that range from worthless (for instance, they’re available for free elsewhere) to malicious (they install dangerous software that can help them steal your personal information.)

What should you do? If you get a pop-up to call a number to fix a virus on your computer, ignore it. Your computer is almost certainly fine. But if you’re concerned about your computer, call your security software company directly — and don’t use the phone number in the pop-up or on caller ID. Use a number you know is real, like the one on a software package or your receipt. Tech support scammers like to place online ads pretending to be legitimate companies, so be sure you have the correct telephone number for the real tech company before calling.

And if someone asks you to pay for anything — including tech support services — with a gift card, cash reload card, or a wire transfer, that’s a scam. No legitimate company will tell you to pay that way. If you see that, report it at FTC.gov/complaint.

July is Military Consumer Month. Share this video with the military community to help them avoid tech support scams.

 

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Scammers impersonate the Social Security Administration — Federal Trade Commission

Your Social Security number is an important key for an identity thief. Scammers want it, and they think of all sorts of ways to trick you into giving it away.

Here at the Federal Trade Commission, we’re getting reports about calls from scammers claiming to be from the Social Security Administration. They say there’s been a computer problem, and they need to confirm your Social Security number. Other people have told us that they have come across spoof websites that look like the place where you would apply for a new Social Security card – but these websites are actually a setup to steal your personal information.

If you get a phone call or are directed to a website other than ssa.gov that is claiming to be associated with the Social Security Administration, don’t respond. It’s most likely a scam.

Here’s some tips to deal with these government imposters:

  • Don’t give the caller your information. Never give out or confirm sensitive information – like your bank account, credit card, or Social Security number – unless you know who you’re dealing with. If someone has contacted you, you can’t be sure who they are.

  • Don’t trust a name or number. Con artists use official-sounding names to make you trust them. To make their call seem legitimate, scammers use internet technology to spoof their area code – so although it may seem they are calling from Washington, DC, they could be calling from anywhere in the world.

  • Check with the Social Security Administration. The SSA has a warning about these scams and suggests you contact them directly at 1-800-772-1213 to verify the reason for the contact and the person’s identity prior to providing any information to the caller.

If you come across one of these scams, please report it to the Social Security Administration’s Fraud Hotline at 1-800-269-0271/1-866-501-2101(TTY) and then tell the FTC about it.

Recent Federal Trade Commission Consumer Warnings

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