Posts Tagged ‘Social Security number’

FTC warns of scams related to new medicare cards coming between April 2018 and April 2019

New Medicare cards are coming soon. Here’s what you need to know about your new card. Plus, how to avoid related scams.

Starting in April 2018, Medicare will begin mailing new cards to everyone who gets Medicare benefits. Why? To help protect your identity, Medicare is removing Social Security numbers from Medicare cards. Instead, the new cards will have a unique Medicare Number. This will happen automatically. You don’t need to do anything or pay anyone to get your new card.

Medicare will mail your card, at no cost, to the address you have on file with the Social Security Administration. If you need to update your official mailing address, visit your online Social Security account or call 1-800-772-1213. When you get your new card, your Medicare coverage and benefits will stay the same.

If your sister who lives in another state gets her card before you, don’t fret. The cards will be mailed in waves, to various parts of the country, from April 2018 until April 2019. So, your card may arrive at a different time than hers. You can check the rollout schedule to get a better idea when you may be receiving yours.

When you get your new card, be sure to destroy your old card. Don’t just toss it in the trash. Shred it. If you have a separate Medicare Advantage card, keep that because you’ll still need it for treatment.

As the new Medicare cards start being mailed, be on the lookout for Medicare scams. Here are some tips:

  • Don’t pay for your new card. It’s yours for free. If anyone calls and says you need to pay for it, that’s a scam.
  • Don’t give personal information to get your card. If someone calls claiming to be from Medicare, asking for your Social Security number or bank information, that’s a scam. Hang up. Medicare will never ask you to give personal information to get your new number and card.
  • Guard your card. When you get your new card, safeguard it like you would any other health insurance or credit card. While removing the Social Security number cuts down on many types of identity theft, you’ll still want to protect your new card because identity thieves could use it to get medical services.

For more information about changes to your Medicare card go to And if you’re a victim of a scam, report it to the FTC.


Maine attorney general makes public aware of grocery voucher scam

By Ryan McLaughlin, BDN Staff
Posted Sept. 30, 2013, at 4:13 p.m.

AUGUSTA, Maine — Attorney General Janet Mills is warning Maine residents to be wary of a grocery voucher scam targeting the elderly.

The scam claims to offer individuals ages 60 and up $3,000 in free groceries and a Life Alert device.

The scammers have indicated a new government assistance program qualifies them for the phony benefits.

The pre-recorded phone calls ask recipients to press certain buttons before speaking with a representative. Those reporting the scam to Mills’ office did not speak with anyone and hung up the phone before a representative was reached.

“This is a new twist on an old scam,” said Mills. “There is no government program handing out free grocery vouchers or Life Alert devices to seniors. These are scammers sending out millions of pre-recorded calls looking for anyone who will take the bait and hand over personal information, which often includes credit card numbers, social security numbers and birthdays.”


Anyone with questions about these or other consumer matters should contact the consumer protection division of the attorney general’s office at 800-436-2131.

 FMI:  CONSUMER FORUM: New twist on old scam


State Officials Warn Consumers about Scams Related to Federal Health Reform Law (ACA)

GARDINER – Insurance Superintendent Eric Cioppa and Governor Paul R. LePage are warning the public about scams related to the federal health reform law (ACA). Various schemes have been reported throughout the country to take advantage of consumers’ uncertainty surrounding the law. Often posing as insurance agents or representatives of the government, these scammers attempt to sell fraudulent policies or obtain sensitive information like Social Security and bank account numbers.

Governor LePage encouraged people to contact the Bureau of Insurance if they receive calls or messages from individuals claiming to represent government agencies and offering to sell health insurance policies. “Consumers and business owners should be cautious when receiving an unsolicited sales pitch related to the ACA,” Governor LePage said. “Government representatives aren’t contacting consumers to sell insurance policies. We want Mainers to be vigilant about protecting their private information so they can avoid being scammed.”

Insurance Superintendent Cioppa reinforced that message and noted that insurance agents should not be asking for personal or financial information when explaining policy options. “Maine’s Bureau of Insurance is always available to assist consumers with questions or concerns about health insurance, and never contacts people to sell insurance products. Additionally, insurance agents should never request personal information, such as a Social Security Number or details related to financial accounts, when explaining health insurance policies.”

Maine’s Bureau of Insurance and the National Association of Insurance Commissioners (NAIC) are highlighting common red flags and providing tips on how to avoid being the victim of a scam.

Fraudulent Health Insurance Marketplaces: One of the largest components of the ACA is the creation of federal health insurance marketplaces, or exchanges. These online portals ask consumers to enter information about themselves, and select the level of coverage they desire, to receive a list of plans they can purchase. Open enrollment in the new marketplaces begins October 1. However, bogus websites that purport to be part of the exchanges have been appearing online. Do not enter any personal or financial information into a website that says you can purchase a policy before the open enrollment period. More information is available at

New “Obamacare” Insurance or Medicare Cards: Another common ploy involves unsolicited calls from scammers who claim to have your new “Obamacare” insurance card. The scammer then asks for information in order to send the card to you, such as credit card numbers, bank account information or your Social Security Number. A variation targets seniors on Medicare, with the caller claiming that in order for the senior to get their new Medicare card and continue receiving their benefits, they must verify their bank account and routing numbers. Some callers ask for their Medicare numbers, which are identical to Social Security Numbers. You are not required to obtain a new insurance or Medicare card under the ACA. Also, legitimate representatives of the federal government will already have the information they need and should not ask for personal or financial details.

Salesperson says Premium Offer is Good for a Limited Time: Enrollment in the exchanges will be open from October 1 to March 31, and the rates for plans will be good for the entire enrollment period. Be skeptical of someone who is trying to pressure you into buying a policy because the rate is only good for a short time.

Salesperson says You Could Go to Jail for Not Having Health Insurance: Starting next year, all Americans will be required to have health insurance. You will not face jail time if you do not purchase health insurance. Those who remain uninsured and do not qualify for an exemption will face a penalty of $95 (for each adult) or 1% of family income, whichever is greater. In 2015, the penalty will increase to $325 per adult or 2% of family income, and in 2016 and beyond, the penalty will be $695 per adult or 2.5% of family income.

Unsolicited Call or E-mail from Government Official Selling Insurance: Federal and state government representatives are not contacting individual consumers to sell insurance. Do not give any sensitive information to anyone who claims to be with the federal government or the Maine Bureau of Insurance.

Cioppa urged consumers to contact the Bureau of Insurance to check the validity of an insurance product, agent or company, particularly if an unsolicited sales pitch is received. The Bureau of Insurance can be reached by calling 1-800-300-5000. Individual and small group health insurance plans to be offered in Maine on the federal exchange can be reviewed on the Bureau’s website ( The website also contains a PowerPoint presentation regarding the ACA and Maine’s insurance market.


Beware of Affordable Care Act scams


By Russ Van Arsdale, Executive director Northeast CONTACT
Posted Sept. 01, 2013, at 2:53 p.m.

If informed consumers are savvy consumers — and we believe that they are — then a lack of information can leave consumers vulnerable to all sorts of scam attempts. Such attempts are becoming more and more common in the run-up to Oct. 1, when Americans can begin signing up for health insurance coverage under the federal Affordable Care Act.

An official of the Federal Trade Commission was quoted recently as saying the commission has received more than 1,000 complaints about such scam attempts. That number is certain to rise in the next month, as scam artists smell money they’d like to take.

“Any time you roll out a big government program like this, confusion is inevitable,” Lois Greenman of the FTC’s Bureau of Consumer Protection said recently. Con artists prey on confusion by making several claims, all of which are false:

— You could be in serious trouble with the law — even be sent to jail — if you don’t sign up now (the truth is, you can’t even sign up until the first of October at the soonest).

— You need a new card to be eligible for Obamacare (truth: there’s no such card. Parting with your personal and financial information will only cost you money).

— You can get a special low monthly rate but only by signing up now (again, the Health Insurance Exchanges — also called the Marketplace — under the ACA won’t be in operation for another month; anyone trying to rush you is just trying to trick you).

As with many scam attempts, seniors may be especially vulnerable. The Maine Senior Medicare Patrol urges people to avoid giving personal and financial information to anyone they don’t know, especially cold callers. Don’t pay for services or help; the Marketplace is hiring and training people, called “navigators,” to assist consumers for free. Don’t sign anything you don’t understand; ask questions if something isn’t clear, and report anything that sounds suspicious.

Delays in implementing parts of the ACA have upset both critics and supporters of the law. The delays only add fuel to the fire that crooked callers try to set once they get you on the phone, or lure you through phony websites.

Other scam attempts will likely involve subsidies the ACA offers to consumers earning less than 400 percent of the federal poverty level — $45,960 for an individual in 2013, or $94,200 for a family of four. A caller might offer “direct deposit” if you’ll “confirm” your bank account and Social Security numbers.

There are some issues people receiving subsidies should consider, such as whether to take the entire subsidy up front or wait until filing their taxes the following year. Eric Cioppa, Superintendent of Maine’s Bureau of Insurance, says people should be prepared. “Consumers should discuss options with known, reputable individuals and sources of information, such as their independent insurance agent,” Cioppa said. People can also find summaries of new plans proposed for individual and small group markets at the bureau’s website, People with questions can call the bureau at 800-300-5000 or email

Consumer Forum is a collaboration of the Bangor Daily News and Northeast CONTACT, Maine’s all-volunteer, nonprofit consumer organization. For assistance with consumer-related issues, including consumer fraud and identity theft, or for information, write Consumer Forum, P.O. Box 486, Brewer 04412, visit or email



Reliable information offers best scam prevention

Have health insurance questions?
Click images for more information.
We are getting alerts from various agencies about telemarketing calls targeting seniors and other under the guise of assistance with the Health Insurance Marketplace.  Most recently a caller insisted that a consumer provide not only name, address, Social Security number but also bank tracking numbers to receive her new Medicare Card. THERE IS NO NEED FOR A NEW MEDICARE CARD.
Enrollment begins October 1, 2013 and coverage begins January 1, 2014.
We will continue to add resources.

Don’t take the bait: Avoid phishing scams


By Russ Van Arsdale, Executive Director, Northeast CONTACT
Posted May 18, 2013, at 1 p.m.

There’s a kind of social engineering designed to part consumers from their hard-earned money.

It’s called phishing, and it’s become one of the most common scams. It was the fourth most common scam reported to the National Consumers League fraud center last year, and — when lumped in with all “imposter scams” — it ranked No. 8 in the top 10 frauds reported to the Federal Trade Commission.

Phishing involves a number of ways that con artists gain people’s trust and thereby gain access to their personal and/or financial information. Once that’s done, it’s a short step to stealing someone’s identity, cleaning out their bank account or otherwise wreaking havoc on their financial lives.

The director of consumer protection at the Consumer Federation of America says new phishing schemes are popping up every day.

“We want people to realize that it should be no different when someone approaches you online or by phone asking for that information,” Susan Grant said in a news release last week.

For whatever reason, some of us are more trusting of nameless, faceless people who hit us up by email or over the phone. Most of us would not think twice about refusing a request for personal information from someone who rang our doorbell; when that person makes an electronic approach, we might think twice.

That’s what the con artists want. They pretend to be someone they’re not: an employee of your bank, a government official or an officer of the company where you work. They call or email you with what sounds like a legitimate request for information; instead, it is a (sometimes) cleverly disguised way to get you to reveal your Social Security number, bank account number or other personal data that they can use.

The approach by telephone might be the easiest phishing attempt to ward off. You can simply say, “Sorry, I don’t do any business over the phone,” and hang up. It may be a little tougher when the come-on appears in your email.

It might say that you’ve left something off your income tax return: “Don’t delay your return — click here.” Or you may be asked for an account number “to pay the administrative fee on this prize you’ve won.” The variations are endless … and so is the phishing.

A common theme among phishing attempts: They are not what they seem to be. If you’re asked to click on a link, picture or anything from a source you don’t know, DON’T DO IT. You might be downloading malicious spyware onto your computer. You also could be redirected to another, unknown website where trouble awaits. A request to “join my social network” might really be a hook that someone is using to try to reel you in.

The Consumer Federation has a new video summarizing these and other helpful hints at If you think you have been a victim of identity theft, visit to find out what to do. There’s more information about scams and protecting your identity at the FTC website,

Consumer Forum is a collaboration of the Bangor Daily News and Northeast CONTACT, Maine’s all-volunteer, nonprofit consumer organization. For assistance with consumer-related issues, including consumer fraud and identity theft, or for information, write Consumer Forum, P.O. Box 486, Brewer 04412, visit or email

Thieves target children as easy victims of identity theft – Bangor Daily News


By Russ Van Arsdale, Executive Director, Northeast CONTACT
Posted May 12, 2013, at 12:46 p.m.

Here’s a quick quiz: Which of the following scenarios means your child has become a victim of identity theft?

• You receive a notice from the Internal Revenue Service that your child did not pay income taxes, or that the child’s Social Security number was used on another person’s income tax return.

• You or your child are turned down for government benefits because benefits are being paid to another account bearing the child’s SSN.

• You get bills or collection calls for goods or services that you did not order.

The correct answer is: “All of the above.” Each scenario could be an example of a child’s identity being stolen.

A study by Carnegie Mellon CyLab in November 2011 found that 10.2 percent of more than 40,000 juveniles who were studied experienced some kind of identity theft or fraud. The comparable rate among adults was 0.2 percent.

Why the big difference? Children are routinely issued SSNs as infants; if a child’s number is stolen, the theft may not become apparent for months or even years. Those numbers are prime targets for thieves, who look for SSNs with clean histories. With them, thieves can commit financial fraud, do an end-around bad credit ratings and get around constraints placed on illegal immigrants.

Theft can also occur within families. A driver whose license is suspended or revoked might “borrow” the child’s SSN to establish a new identity and regain a license. A person might assume the identity of another family member to repair credit, apply for a job or to avoid arrest.

When a parent discovers that the child’s ID has been stolen, he or she bears the burden of proving that the child is in fact a child, and that the child did not run up the bills that someone else is trying to collect. The parent becomes lead investigator, trying to figure out how the child’s personal information got into the wrong hands while setting the record straight.

When a person turns 18 and applies for financial aid for college or tries to rent an apartment, only then might he or she discover that his or her identity was stolen years before. The investigation becomes a cold case, with a fraudulently obtained credit history in shambles and no way to find out exactly what happened. The thief often uses the identity until the credit history is destroyed and the thief can no longer get credit using that identity.

Parents are urged to check their child’s credit history when the child is no older than 16, to make sure that history is clear (access the three major reporting agencies for a free annual report at

The nonprofit Identity Theft Resource Center ( says sometimes parents who get in financial trouble use the SSN of their own child in an effort to rebuild their financial lives. They may think they will pay off their bills in time, so that their child’s credit history won’t be damaged; that may or may not be the case.

Identity theft was the Federal Trade Commission’s leading complaint last year (the 13th straight year the crime ranked number one), with over 369,000 complaints. The FTC has step-by-step help at its website: The Maine Attorney General’s website ( has a checklist of action steps as well. Victims may also contact the Identity Theft Resource Center at 888-400-5530.

Consumer Forum is a collaboration of the Bangor Daily News and Northeast CONTACT, Maine’s all-volunteer, nonprofit consumer organization. For assistance with consumer-related issues, including consumer fraud and identity theft, or for information, write Consumer Forum, P.O. Box 486, Brewer 04412, visit or email

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